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Feedback Fundamentals

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“You cannot improve what you don’t measure’"– Edward Deming
If I have to slightly tweak Deming’s words, I would say “you cannot improve what you don’t get feedback on”.
It is that time of the year when most of the organizations are working through their annual performance review rituals. Managers face a challenging task of giving a satisfactory review, rating and raise. What was once a purely annual performance review, has undergone some changes - many organizations conduct periodic – quarterly or half-yearly reviews to ease the process. Periodic review meetings help to avoid surprises and help individuals improve their performance on a continuous basis. Most importantly they help in improving the process of review itself.
One of the fundamental processes in the performance appraisal cycle is the process of giving feedback – useful information for the receiver to help him/her to make the necessary corrections in behaviour so that performance improves. This is nevertheless a trick…